Refund policy

Thank you for shopping with Pawthentic Wellness.

Due to the nature of our business model (dropshipping), we do not accept returns or exchanges. Please read our policy carefully before placing an order.

1. No Returns Accepted

• All sales are final. We do not accept returns or provide refunds for change of mind, wrong size selection, or shipping delays outside our control.

2. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 5 days of delivery with:

  • Order number

  • Clear photos of the damaged item

  • A brief description of the issue

• We will review and send a replacement or refund only if the issue is verified.

3. Order Cancellations

• Orders can only be canceled within 2 hours of purchase.

• After 12 hours, orders are processed and sent to the supplier for fulfillment.

4. Incorrect Address

• Please ensure your shipping information is correct. We are not responsible for orders shipped to incorrect addresses.